Shipping & Returns

Everything you need to know about how we ship your order, and what to do if something isn't right.

We ship to the United States, Canada, Mexico, Central and South America, and Europe.

When your order ships

Orders ship once your payment is confirmed. We pack and hand most orders to the courier within 1–2 working days of payment. You can follow your order's progress at any time with Track order, using your order number and email.

Shipping costs and delivery times

Shipping depends on where your order is going. You always see the exact shipping cost and estimated delivery time at checkout, before you place your order.

Rates can change; the amount shown at checkout is the one you pay. Delivery times are estimates from the day your order ships.

Customs, duties and taxes

Orders shipped outside the country they are sent from may be charged import duties or taxes by the destination country. These are set by local customs and are paid by the customer on delivery. They are not included in our prices or shipping costs.

Wrong address or missed delivery

Please check your address carefully at checkout. If you notice a mistake, email us right away with your order number; we can change it until the order ships. If a parcel is returned to us because of an incorrect address or a missed collection, we can re-send it once the extra shipping is paid.

Returns

• You can return unused products in their original, unopened packaging within 30 days of delivery for a full refund of the product price.
• Printed, written-on or used cards can't be returned, unless they arrived damaged or faulty.
• To start a return, email us with your order number and the items you'd like to return. We'll reply with the return address.
• Return shipping is paid by the customer, unless the item arrived damaged, faulty or wrong.

Damaged, faulty or wrong items

If anything arrives damaged, faulty or different from what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including shipping, at no cost to you.

Lost parcels

If your tracking hasn't changed for 10 working days, or your parcel is marked delivered but you haven't received it, contact us. We will investigate with the courier and, if the parcel is lost, send a replacement or refund you in full.

Refunds

Once we receive and check your return, we refund you within 5 working days, using the same method you paid with where possible. For Bitcoin payments we refund the US dollar amount you paid, in Bitcoin at the exchange rate on the day of the refund, or by another method we agree with you.